FAQs

Our goal always is to provide you with the best possible service. Below are some of the main questions we get about our product. If we miss something please get in touch and let us know. Thank you from the team at Pete's Meats.

Find your answers here

How to maintain cleanliness and safety in food handling

After feeding your pet Pete's Meats raw dog dinner remember to always wash your hands with soap and water as well as your pet's dish to maintain safe hygiene around raw meat. As you would with any of your meals. Remember safety is the best policy.

How long does shipping take?

We ship every fortnight and deliver on Saturday and Sunday between the times of 9am and 4pm.
Contact us for specifics of your delivery time or to arrange a specific one.

What are the sizing specs of a 14x 250g serving box?

The box size is conveniently at 310x230 mm black box with a heigh of 105mm. This will fit neatly into most freezers.

I am having issues placing an order

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I would like to return my order.

Unfortunately food items especially frozen food items cannot be returned. Once the purchase is made the delivery will arrive on the Friday nearest your order date between 11am and 1pm.

I would like to cancel my order.

You can cancel your order at any time before 11am of the Thursday of your deliver date. Your money will be refunded immediately.

How do the dog dinners arrive to me?

Frozen. The box of dog dinners comes frozen and must be placed in your freezer except for the portions you intend to use immediately.

Switching to Pete's Meats Raw Dog Dinners from Kibbles

Switching from kibble to a raw meat and veg diet offer benefits like improved digestion, shinier coats, and potentially better nutrient bioavailability, because of the high-quality ingredients.

To avoid potential stomach upset allow 7-10 day transition by slowly using less kibble and more Pete's Meats until you get to the desired portion for your pooch. Slow is better for your best friend.

Couldn't find your answer?

We are here to help. If you have a question not listed above please contact us directly and we will do our darndest to answer it. We are here to help.